The end-to-end procurement services offered by FF&E providers ensure that the entire process is smooth and hassle-free and the property opens on time. An efficient FF&E procurement provider will offer a satisfying experience and will enable the hoteliers to focus on the day to day activity. A trustworthy provider will do as they say, protect your best interest and will honor the partnership in the FF&E purchasing process. In any business relationship, trust is the most important factor, so find a FF&E procurement provider with a proven record of excellence.
There are several providers of hotel FF&E procurement services, but for finding a perfect match so that you get nothing less than the best, consider asking the following questions-
- Procurement provider’s past experience- the procurement provider must have expertise and extensive knowledge about the services they are offering. You must ask about the past experience of the provider. Ask your franchisor for a feedback and find out whether they recommend them or not. Also, your team should be familiar with the procurement provider’s quality of work.
- Will the procurement provider walk the property before starting work- the procurement provider must have enough time and interest to walk the property with you, should be available for follow-up and site visits during the project. After the installation is complete, they must perform a checklist walk-through along with you. An FF&E project requires big investment and is quite complex in nature, meeting the procurement and design consultant face-to-face is invaluable.
- Do vendors recommend the provider? If you want to know about the procurement provider’s behavior, relationships, financial stability and business practices, you must consider the vendor’s opinion. It will give you an insight about the provider’s clout with its vendor base for resolving a product issue when necessary or for expediting an order.
- How much money can the provider help in saving? Procurement provider should be willing to work hard and must be skilled enough to find savings. They must be able to find a quality alternative product at comparatively lower costs that meets or exceeds the expectations.
- Does the procurement provider have a team of specialists? The FF&E procurement provider must have a dedicated team that specializes in purchasing, custom designing, logistics, project management, accounting and installation. These experts will handle all the aspects of the project efficiently, so that you can focus only on the day-to-day activities of running the business.
- Will there be a credit analyst for the project? A dedicated specialist will help in reconciling project’s accounting, manage project payments and will expedite the release of orders. The credit analyst should proactively work with you since the beginning of the FF&E purchasing process in order to save you time and money. The specialist will help you find answers to your queries and will also take care of your accounting needs.
- Will there be a support coordinator for logistics? On behalf of FF&E provider there should be a dedicated coordinator who takes care of transportation, logistics, replace damaged product during shipment without any extra charges and keep you updated with timely delivery reports. The coordinator guides you for critical updates on shipments and helps you reach the source of the information directly.
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